FAQ

Shipping info: 
Please note all orders have a processing time of 48-72 hours before they are shipped out. Please allow  7-10 business days for arrival. All materials used for shipping are reused eco-friendly items. If your item is lost or damaged please contact  orocandles@gmail.com. 
Do you take custom orders? 
Yes! Please contact  orocandles@gmail.com to inquire for process and pricing.  You can pick a container from our thrifted inventory followed by the scent, dye, petals etc. 
Do you take bulk orders?
Yes! We take bulk orders for special events and occasions please contact orocandles@gmail.com to inquire for process and pricing. This option is only available for local pick up only. For now, the only available containers are tea cups with a min. order of 20 and max 100.
Are you located in stores? 
Unfortunately not at the moment but we do occasional popups around the Chicago-land area please subscribe to our newsletter or follows us on IG for our most recent updates. 
Do you do collabs with other businesses? 
Yes, we absolutely love collaborating with our local mom and pop businesses to better serve and support or communities. Please contact  orocandles@gmail.com to inquire on new projects.